Cherry Mobile Razor2 Reprogram Problem

Guys, Admin I really need your help. Meron ako phone Cherry mobile razor 2 dahil ito sa kakalaro nga COC ( Clash of Clan) switch ako ng 2nd account ko sa COC tapos ayaw mg-switch pinilit lagi loading until yon bigla namatay den pag-open ko yong need hard reset pinating-nan ko sa mobile repair center reprogram daw pero di daw gumana yong program na download nya so pls pls sino may alam help naman po salamat.
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